FAQ

What is custom embroidery?

Custom embroidery is the process of taking any design or logo that you have, converting it to a stitchable file and sewing it on something. While we offer mostly apparel items, embroidery can be done on thousands of items including non apparel such as pillows.

What is the embroidery process?

First, we take your logo or design and digitize it, which means telling the machine where to sew stitches, what stitch type to use and which thread color goes where. We take your product and hoop it so it can be attached to the machinery as well as apply a special backing to have something for the stitching to catch onto. We then sew your design and remove from machines, cut and trim backing and loose threads. The end result is a product that you will have for years to come

How many stitches is too many?

Logos larger than 11,000 stitches distort garments to a degree we find unacceptable. This causes the logo to curl in on itself so that the fabric can't lay flat. This is unattractive and uncomfortable to wear. Logos that require more than 11,000 stitches work better as patches, instead of the direct to garment embroidery that we produce

Can i order embroidery in bulk?

Yes! We offer built in quantity based discounts that automatically reward you for purchasing embroidery in bulk.

How do I order?

You can order multiple ways! You can send us an email, use our Contact Form, you can REQUEST a quote or you can call us at (678) 790 3553 between the hours of 4Pm-8pm EST Monday-SATURDAY.

Will embroidery last when washed?

Embroidery is considered a permanent application when done correctly. A high quality digitized and embroidery design should last years, typically beyond the life of the actual shirt.

PRIVACY AND RETURN POLICY

PRIVACY POLICY

Not In To Ordinary ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our websitE, place orders, or interact with us in any other way.

By using our Website or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information:
When you place an order or create an account on our Website, we may collect personal information such as your name, email address, phone number, shipping address, billing address, and payment information.

b. Order Information:
Details of the products you order, including design specifications and any customization requests.

c. Automatically Collected Information:
When you visit our Website, we may automatically collect certain information about your device, browsing actions, and patterns. This may include your IP address, browser type, operating system, and the pages you visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Orders: We use your personal and order information to process and fulfill your orders, including sending you order confirmations, shipping updates, and handling payments.

Customer Support: To respond to your inquiries, provide customer service, and handle returns or exchanges.

Marketing: With your consent, we may send you promotional emails or newsletters about new products, special offers, or other information we think you may find interesting.

Improving Our Website: To analyze how our Website is used and to improve its functionality and user experience

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our Website, processing payments, or delivering orders. These service providers are required to protect your information and only use it for the purposes for which we share it with them. We may also disclose your information if required by law, or if we believe in good faith that such disclosure is necessary to protect our rights, comply with legal obligations, or protect the safety of our users or the public.

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to:

  • Access Your Information: You may request a copy of the personal information we hold about you.

  • Correct Your Information: If any of your personal information is inaccurate or incomplete, you may request that it be corrected.

  • Delete Your Information: You may request that we delete your personal information, subject to certain exceptions (e.g., if the information is required to fulfill an order or comply with legal obligations).

  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.

To exercise these rights, please GET IN TOUCH WITH US at kevin@notintoordinary.com.

Last Updated: 9/2/2024

6. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date at the top will reflect the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

RETURN POLICY

We want you to be completely satisfied with your purchase from Not In To Ordinary. If for any reason you are not satisfied, please review our return policy below:

  • Returns:
    We accept returns for items that are defective or damaged during shipping. Please contact us within 15 days of receiving your order to initiate a return. All returned items must be unused and in their original packaging.

  • Custom Orders:
    Due to the personalized nature of custom embroidery, we do not accept returns on customized products unless the item is defective or incorrect due to our error. Please carefully review your order details before submitting.

  • Return Process:
    To initiate a return, please contact our team with your order number and a description of the issue. Once your return is approved, we will provide you with return instructions.

  • Refunds:
    Refunds will be issued in the original form of payment once we have received and inspected the returned item. Please allow 15 days for your refund to be processed.

  • Exchanges:
    If you wish to exchange an item, please contact us to discuss the available options. We only exchange items if they are defective or damaged.

  • Shipping Costs:
    Shipping costs for returns are the responsibility of the customer unless the item is defective or we made an error in fulfilling the order.